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Evacuation

  • If you are in your room and you detect fire or smoke, touch the door to feel if it is hot or not. If not, open cautiously and proceed calmly to the pool area.
  • Activate the fire alarm in the hallway if possible. 
  • Direct yourself to the meeting point (Patio, between the pool and the office).
  • If you cannot leave, remain in your room and seal the door with wet towels if possible until assistance arrives.
  • Dial 911 for any emergency. 

HOW TO OPERATE THE EXTINGUISHER

  1. Pull the pin. Hold the extinguisher with the nozzle pointing away from you and release the locking mechanism.
  2. Aim low. Point the extinguisher at the base of the fire.
  3. Squeeze the lever slowly and evenly.
  4. Sweep the nozzle from side to side.

Click here for more information in English here

Click here for more information in Spanish here

MEETING POINT

In case of fire or natural disaster, our meeting point is the front patio between the pool and the office.

Important numbers to call in case of an emergency here

Emergency telephone number 911

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¡Hola! ¿Buscas hospedaje? Indícanos la fecha, por cuántas noches y el número de personas.  Visita nuestro catálogo de habitaciones.

Hello! Are you looking for accommodation? Tell us the date, for how many nights and the number of people. Visit our room catalog.

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FOR EVERYONE'S SAFETY

The safety of our guests and our staff has always been a priority. Due to recent events in Ecuador, we have strengthened our policies. What you need to know:

☑️ We work with confirmed and paid reservations. You can make your reservation here.
☑️ We are only offering a Non-Contact check-in process. When you make your reservation, you will receive an email with the online check-in link. 
☑️ Payment methods. After the check-in, you will receive a second link to make your payment by credit/debit card. 
☑️ Dreamkapture can arrange a private, secure pick-up service from the airport or bus terminal and back. You can read more about this service, the cost, and how to request the service here.
☑️ For everyone's safety only the manager is authorized to open the door to new reservations. Be certain there is no one close by before opening the door to get in and out.

We thank you for your cooperation in maintaining the safety of you and others at Dreamkapture Hostel.

Bookings cannot be accepted by any person under the age of 18 unless they are accompanied by an adult (18 or over) that proves the legal relationship, such as parents or legal representative. In the case of sports teams, religious groups, etc. the representative will check-in with a letter issued by the institution organizing the activity besides the legal document of each member of the group.

Dreamkapture Hostel works together with the authorities to eradicate the sexual exploitation of minors.

Convenience Store

Help us to help our community!

Dreamkapture Hostel has a little convenience store in the reception selling not just basic essential products for your personal care, such as toothpaste, toothbrushes, deodorant, and feminine products,  but also we help our community by selling handicraft products from our local artisans, like candles, soaps, jewelry, and more.

Massage Service

Wellness at Dreamkapture!

After your long day, enjoy a relaxing massage in the hostel

Half body massage $20 (45 minutes)

Full massage $25 (60 minutes)

Book your massage today and enjoy some relaxation and pampering.

MAKE YOUR APPOINTMENT HERE

 

Pet Friendly

Dreamkapture happily welcomes you with your pet.

As a matter of respect for the rest of our guests, you may bring cats or small dogs under certain conditions.

For more information here.

 

Transfer Service

Transfers are available by a private service which Dreamkapture can arrange for you.

A driver will be at the airport or bus terminal to meet you with a sign with your name on it.

Transfer IN $15

Transfer OUT $7

Round service $20

For more information and to reserve this service here.

Laundry Service

Same-day service 

Laundry service includes washing, drying, and folding.

Leave your clothes in the reception till 10:00 am and get them back at 6:00 pm. The price for the bag is $5.00.

You just need to dry your clothes! We can also do it, just for $3 per bag.

Free Walking Tour

 

This is a service provided under request and in advance to check availability.

Time: 8:30

Meeting Point: Reception

Price: Free. It is a tip-based service.

Reserve the service here.

 

Air Conditioner

Dreamkapture is proudly a hostel, not a hotel!

Our private rooms and shared dormitories are equipped either with air conditioners or ventilators; please, check the details of the reserved room carefully before confirming it.

 

Lost & Found (missing items)

 

DID YOU LEAVE SOMETHING BEHIND WHILE STAYING AT DREAMKAPTURE?

Fill out a lost item form and we’ll begin our search.

  • Visit www.dreamkapturehostel.com.
  • Scroll down to the footer and click on the Lost & Found Form to provide information about your item.
  • We’ll send you regular updates via WhatsApp or email on the status of your lost item.
  • If we find your item, we’ll let you know in that way you can arrange shipping or pick-up. If you find your item, please let us know to stop searching.

Luggage Storage

For our distinguished guests, Dreamkapture Hostel offers storage service for free on the day of your arrival and the day of your departure.

If you need to store your luggage for more days,  we offer this service for $1 per bag per day.

What to do?

1. Please read, fill out, and sign the release form and luggage storage form.

2. Bring your luggage down to the storage (first floor).

3. Enjoy the rest of your trip luggage free.

For non-guests, we offer this service for $5 per luggage per day.

 

Shared Kitchen

KITCHEN RULES

If you empty it, FILL IT ✅

If you dirty it, CLEAN IT ✅

If you open it, CLOSE IT ✅

If you spill it, WIPE IT ✅

If you cook it, SHARE IT 😃👍

Why do we share our kitchen?

Cooking in a different country is fun and a way to explore cultural differences.

You can meet and socialize with other travelers.

It gives you a good excuse for downtime.

Kitchen Etiquette: 

1. Don’t eat other people’s food.

2. Don’t take up all the space in the fridge.

3. Clean your pots, pans, and dishes as soon as you can.

4. Don’t take up every burner on the stove.

5. Wipe the counter down when you’re done with the space.

6. Don’t use the kitchen after 10:00 p.m.

7. Be mindful of people who may have serious allergies.

8. When you finish using the kitchen, leave it closed.

How to have access to the kitchen?

Just contact us to provide you with the electronic key or password. You can either send us a message on WhatsApp or you can talk directly with the receptionist.

Extended Stay

Stay with us and relax!

Room check-out time is 12:00 noon. Check-out time from the hostel is at 5:00 p.m. After 5:00 p.m. an extended stay in the hostel until 11:00 p.m. is available for $3 per person.

If you are a non-client and you would like to spend the day at Dreamkapture before taking your late plane or bus, for $5 you can stay at the hostel until 11:00 pm using the soaking pool, TV room, shared kitchen, and public bathrooms. We will provide towels, soap, and shampoo.

If you would like to stay in your room after the check-out, there is a charge of $1 per hour up to 4:00 pm. After this time, we will charge for an overnight stay.

How to pay? Please, click here to see the different payment options.

 

Complimentary Breakfast

A complimentary light continental breakfast buffet is served in the dining room every day from 7:30 am to 9:00 am. 

We offer two kinds of bread (white and brown) and a third option that changes from day to day (onion bread, muffins, cheddar bread, garlic bread, etc). We also offer coffee, tea, aromatic water, powder creamer, toast, butter, jam, and seasonal fruits. 

Our dining room is located on the second floor. 

Curfew

A lot of hostels have a curfew for safety and to make sure travelers aren’t interrupting others’ sleep by coming and going at all hours.

Dreamkapture curfew is from 11:00 pm to 6:00 a.m. That means that we will lock the main door during this time. If you’re planning to stay out later than 11:00 p.m. and want access to the hostel late at night, please let us know so that a receptionist can open the door for you. 

All reservations are welcome at any time, we kindly ask you to let us know the time of your arrival. 

 

Securing Valuables in the Hostel

You will find a good sense of community in a hostel, but it is always wise to secure your valuable items, especially if you are using a shared room.

We can provide security for your valuable items in our office. If you have something you want to keep safe, contact a receptionist in person or by using WhatsApp and someone in the office will gladly help secure your valuables. We will ask you to fill out a form, that you will sign when you leave your valuables. Whenever you add or take items from our care we will make adjustments to the itemized form.

Please keep your room locked at all times. Dreamkapture Hostel is not responsible for any lost or missing items in your room or any public area in the hostel.

The dormitories do not have lockers, so please ask our office staff to secure your items.

HOSTEL SERVICES, PRIVATE AND CANCELATION POLICIES

This document simply helps us to remind our more clueless or mischievous guests (don’t worry, we know that you are not one of them), to be careful with the facilities that they will have at their disposal. At the end of the day, we think it’s fair, and it will make everyone feel at home. The proper use of the room and its elements will never lead to the damages that are cited.

Private Policy

Hostel Services

  • Following the new protocols due to COVID-19, the best way to communicate with the office, even if you are already in the hostel is by WhatsApp. Number +593(0)99-948-3953.
  • The door next to the soaking pool is the access in and out of the hostel. When you check in you will receive your room key.
  • We have free WIFI service in the public areas of the hostel. After check-in is finished, the receptionist will provide the password.
  • If you need a taxi, we would be happy to arrange a taxi for you. If you are leaving early to go to the airport, it is best to arrange a taxi the night before. To organize this service contact us on our WhatsApp number at +593(0)99-948-3953.
  • If you are staying more than one night and would like to have your room cleaned, please let us know before 12:00 noon to clean your room, change the bedsheets, new towels, etc.
  • If you are a client of the hostel and want to leave your bags for some days after checking out, you can store them in our Luggage Storage. Luggage storage is $1,00 per day per bag. This amount is to be paid in advance. Please make sure you lock your luggage.
  • If you are a non-client of the hostel and want to leave your bags for some days at Dreamkapture, you can store them in our Luggage Storage. Luggage storage will be $2,00 per day per piece. This amount is to be paid in advance Please make sure you lock your luggage.
  • If something is not working properly in your room, please inform us in the office. We will do our best to address any issue you may have with your room as soon as possible.
  • We offer 24-hour reception service, but we do not have a fixed schedule for our receptionists. Therefore, we arrange our staff schedule based on our reservations. Please, let us know your check-in time in advance.
  • We have a shared kitchen for drinking and eating, so it is not allowed to store or consume food or drinks in the rooms for reasons of hygiene and coexistence. Users must clean the utensils and leave the facilities in good condition.
  • The establishment is not responsible for lost objects. We have a general safety box in the reception.
  • We offer laundry service for $4 for the bag and a drying service for $2. As a matter of respect for the other guests, please, do not dry your clothes in public areas. Clothes in public areas will be removed. 

Hostel Policies

  • We kindly ask you to register online before your arrival and provide all the information requested therein.
  • If you arrive early with prior notice, the bags can be stored until your room is ready at the usual check-in time.
  • The check-out time of the rooms is 12:00 noon. Check-out time from the hostel is at 5:00 p.m. After 5:00 p.m. an extended stay in the hostel until 11:00 p.m. is available for $3 per person. If you have not checked out of the room by noon and you do not have a reservation for the next night, Dreamkapture staff may have to pack your belongings to be placed in the storage room, so the room can be cleaned for new arrivals.
  • If you would like to stay another night or purchase the extended-stay option, talk to the receptionist before 12:00 noon in the office to see if your room is available or to pay the $3.00.
  • As a matter of respect for all the guests at the hostel: Please keep the noise down after 11:00 p.m. and early in the morning in the hostel. Also, the guest’s kitchen is only available from 7:00 a.m. until 10:30 p.m. so as not to disturb other guests.
  • We kindly ask you not to throw any bulky objects in the toilet; not even toilet paper. Use the trash bins for these items.
  • We do not have a laundry service. You will find a laundry place on the same street as Dreamkapture. As a matter of respect for the other guests, please, do not dry your clothes in public areas. Clothes in public areas will be removed.
  • If you are in the dorm, you are entitled to one bed. If you are staying several nights and would like to change beds, please let us know in the office by 12:00 noon. This way we can have your previous bed cleaned and ready for another person.
  • Dreamkapture Hostel is environmentally conscious. For conservation reasons, please turn off lights, A/C, and fans before leaving your room, and please make sure the water tap is closed. Clean plastic bottles go in the special blues bins in the public areas.
  • Please do not mistreat towels, sheets, furniture, etc. If you need any cleaning material; ask for it in the office. Guests who cause damage to the hostel will be charged in their final account the amount equivalent to the repair of the damage caused to the facilities and other property of the hostel (bedding, decoration, etc.).
  • Dreamkapture Hostel sells beers until 11:00 pm. There is a $ 2 corkage fee per bottle for any alcoholic beverage you bring to the hostel. 
  • The hostel will not be responsible in case of loss, damage, or theft of the guests' belongings, being the only ones responsible for them.

Security

  • DO NOT LET PEOPLE IN THE HOSTEL! For everyone’s safety, ONLY the manager is authorized to do this.
  • For everyone's security, people visiting you at Dreamkapture need to come through the office door and be registered as a visitor with an official identity card. Visitors of guests at the hostel are allowed in the pool patio area and office. They are not allowed in the rooms or any other public area not specified above. The main door must remain closed at all times.
  • We have a safe in the office where we will gladly secure your valuables. Please keep your room locked at all times. Dreamkapture is not responsible for any lost or missing items in the hostel. Dormitories do not have lockers.

Fire or Natural Disaster

  • In case of a fire, natural disaster, or another emergency you will hear an alarm sounding. Please remain calm and make your way to the patio area between the soaking pool and the office by the main door, this is our MEETING POINT.

By Law In Ecuador

  • We do not sell alcoholic drinks to people under 18 years old.
  • Use of any drugs, including marijuana, is not allowed and will not be tolerated in Dreamkapture Hostel. If it is discovered or even suspected that you have violated this rule you will be removed from the hostel immediately and if necessary, the police will be called. No refund will be issued.
  • All our rooms are Non-smoking rooms. Smoking is permitted only in open outside open areas. Please, always use ashtrays.

Cancelation Policy

We have made a reservation in your name blocking this space in the reservation system in that way nobody else can make a reservation on your room or bed. If your plans have changed and you need to make a cancelation, please be aware of our cancelation policy that will be applied.

72 hours or more before your arrival date - Fee charged 0%

24 to 72 hours before your arrival date - Fee charged 50%

Less than 24 hours before your arrival date - Fee charged 100%

Note: The base amount for the percentage charged will be the full amount of the reservation. This policy also includes changes in the number of people and rooms per reservation.

Cancelation Policy

The following damages for improper use of the furniture will be charged:

  • Turning off the smoke detector - $50
  • Missing or damaged sheets* - $15 per garment.
  • Missing or damaged towel* - $10
  • Loss of room key - $5
  • Furniture burns - $50
  • Loss of air conditioning control or TV control - $35
  • Breakage or destruction of furniture (chairs, lamps, sofas, TV, air conditioning...) according to price.

*Please do not mistreat towels and sheets, if you need any cleaning material; ask for it in the office.

 

Frequently Asked Questions

When planning a visit to a new place, especially a foreign country, it is perfectly normal to have many questions. This is why Dreamkapture Hostel provides you with this easy guide to the often-asked questions about our hostel and the city of Guayaquil.

Below you will find answers to frequently asked questions about Dreamkapture and Guayaquil. We have separated the questions into two groups: Most Commonly Asked Questions and More Specific Questions.

If you have a question that is not addressed here, you can always contact us.

Most Commonly Asked Questions:

What is the temperature in Guayaquil?

In Guayaquil, the rainy season is hot, and the dry season is rather fresh. During the course of the year, the temperature generally ranges from 21°C to 31°C and rarely drops below 19°C or rises above 33°C.

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Where is Dreamkapture?

Dreamkapture is in Guayaquil - Ecuador, located in the north of city center near the intersection of Francisco de Orellana and Benjamin Carrion which is close to the famous and touristic Papagayo Monument, La Rotonda Mall, and City Mall.

There are many good restaurants nearby where you can enjoy our local crab dishes, ceviches, and other typical foods. Our neighborhood is friendly, and the people are nice and helpful.

How do I get to Dreamkapture?

If you are coming to Guayaquil by plane or by bus, the best way to get to Dreamkapture Hostel is by taxi. Dreamkapture is only about 10 minutes from the bus station and the airport by taxi.

Dreamkapture also offers you a secure pick-up service.

  • One-way pick-up service: From the Airport José Joaquín de Olmedo or bus terminal to Dreamkapture Hostel.

There is a base cost for this service of $12 per vehicle. One vehicle can usually take only 3 adults with luggage.

  • Round pick-up service: From the Airport José Joaquín de Olmedo or bus terminal to Dreamkapture Hostel and back.

There is a base cost for this service of $20. One vehicle can usually take only 3 adults with luggage.

You can complete a simple online request form for this service by clicking here: Private Taxi Pick-up

If you like to take a bus from the bus terminal to Dremkapture Hostel, click here.

We are on Juan Sixto Bernal, which is the same street that “Hamburguesa El Colorado” is on. This street is directly across from where the restaurant Cafe de Tere is located on Benjamin Carrion. This is only a few blocks away from the La Rotonda Mall and City Mall.

Find us on Google Maps.

NEVER TAKE A TAXI WITHOUT A LICENSE PLATE!

Is Dreamkapture affordable?

Yes, it is. Our prices go from $10 to $20 per person. You can make your reservation directly on our website by clicking the reservation button BOOK NOW.

Three days before your arrival day, we will send you a link to make the payment for your reservation.

How do I make a room reservation?

The best way to make a reservation is by using our “Book Now” button or clicking here.

Dreamkapture is proudly a hostel, not a hotel, which means:

    • We offer a shared kitchen located on the second floor.
    • We have a shared TV Room with Netflix available for all our guests. We do not have a television or telephone in the rooms.
    • Remember that as a hostel we have private rooms and shared rooms, as well as private bathrooms and shared bathrooms. Some rooms are equipped with an air conditioner other ones with a ventilator. Please, check the details of the reserved room carefully before confirming it.

Can I make a reservation for a group?

Yes, you can. Groups are very welcome.

Dreamkapture Hostel often is the lodging for various groups; youth groups, religious groups, families, numerous people traveling together, students, etc.

The best way to make a reservation is by using our “Book Now” button or clicking here.

If you need help making a reservation for a group, due to different group considerations, contact us. Please check the questions below to determine and understand the group's needs:

We will need to know the normal details:

  • Which dates do you need lodging: check-in and check-out dates?
  • Arrival time?
  • How many people are in the group?

 

Also, we will need additional information to be able to allocate your group in the rooms:

  • Is the group made up of Adults? Children? Teenagers?
  • Is at least one adult sleeping in the same room as the group of kids?
  • Do you want Girls and Boys in different rooms? Can they mix?
  • Which rooms (or types of rooms) you will need for the group: Matrimonial beds, single beds (bunk beds)?
  • Are there pets? Your pet is very welcome at Dreamkapture, please read our pet policy and conditions here.

 

It is best if you make your group's reservation as much time as possible in advance to ensure availability.

What is around Dreamkapture?

There are lots of things around Dreamkapture Hostel:

Shopping mall – “City Mall” & "Rotonda Shopping Center"

  • Clothing, Shoes, etc
  • SuperMarket (Mega Maxi)
  • Banks with ATM's
  • Theaters with movies in English
  • Large food court
  • Optometrist
  • Cameras, Computers, and other electronics
  • Pharmacy
  • Cell phones, Providers, and Services

 

Restaurants:

  • Guayammy: Meats
  • Pepe Crabs: Seafood.
  • El Cafe de Tere: Typical Ecuadorian Breakfast. Online order here
  • Cajape 2: Typical Ecuadorian Food
  • Chifa Amistoso: Chinese food
  • Local Hamburger Stand: El Colorado
  • Many Sea Food, Fish, Crabs, Ceviche places

How do I know what bus to take to go around Guayaquil?

We highly recommend the app Moovit. if you do not like to download the app, just click here. We also recommend you visit our page with all the tourist recommendations in Guayaquil.

What should a Taxi cost?

Taxis are the best way to get around in Guayaquil. Here are some approximate prices for destinations in Guayaquil.

To and from the airport and Bus Station (Terminal Terrestre) to Dreamkapture Hostel: $5.00

City Center: Malecon 2000 / Las Peñas: $4.00 - $5.00

Mall de Sol: $5.00

Urdesa $4.00

More Specific Questions:

1 - Airport Pickup

Airport pick-up is available by a private service which Dreamkapture can arrange for you. There is a base cost for this of $12 per vehicle. A driver will be at the airport to meet you with a sign with your name on it. He will wait 20 minutes. After 20 minutes there will be a $3 additional charge.

We usually set the time of the pick-up one hour past your arrival time to allow for customs, luggage claim, and inspection. You can always request a specific time for this service

It is your responsibility to notify Dreamkapture Travel of delays or missed flight. This way we can reschedule your pick-up.

You can complete a simple online request form for this service by clicking here: Private Taxi Pick-up

2 - Cancellation policy

  • More than 72 hours prior to the date of your arrival: 0% fee.
  • Less than 72 hours prior to the date of your arrival: 50% of the room will be charged.
  • Less than 24 hours prior to the date of your arrival: 100% of the cost of the room will be charged.
  • This also includes changes in the number of people per reservation.
  • The Cancellation policy also includes No Show reservations. You are still responsible for the payment for a room that was blocked and reserved for you.
  • It is the client’s responsibility to contact us if they are unable to keep their reservation.

3 - Check Out and Arrival Times at the Hostel

Room check-in: 1:00 p.m.

Room check-out: 12:00 p.m. noon

Hostel check-out: 5:00 p.m.

If the room is ready before 1:00 p.m. you will be allowed to check in sooner, not before 8:00 am.

4 - Extended Stay

If you are leaving on a late bus or flight, we offer an extended stay option for $3.00 per person until 11:00 p.m. With the extended stay option, you can stay in the public areas (kitchen, Internet, TV, bathrooms, soaking pool).

5 - Children

    • The accommodations are limited to the rooms we have available and the capacity of the rooms.
    • Children under 5 years old stay for Free sleeping in the same bed with their parents.
    • Children occupying a single bed will be charged the same price as adults.
    • In rooms with only one matrimonial bed, a child can share the bed with one or both parents.

As a matter of respect to the rest of our guests:

  • Children always need to be monitored by their parents.
  • Children and parents need to keep noise levels at a minimum, especially during early morning hours and late at night.

For little kids, we have a playpen crib for $5 a night.

6 - Clothing...What should I wear?

Guayaquil is HOT year-round. If you are not used to the heat it is best to be prepared by having light clothing, for example, t-shirts, shorts, skirts, and light blouses.

Footwear: running/tennis shoes are always good, sandals and flip-flops (usually tourists wear these) are good options.

At night it can get cool and during the rainy season, there can be mosquitoes. Pants and a long sleeve shirt or light jacket will often be enough to keep you comfortable.

7 - Electricity

Here at Dreamkapture we have 110v electricity as does the rest of Ecuador. The plug-ins are North American standard. If necessary, you should bring your own adapter.

8 - Laundry Services

We offer laundry service to our guests. Laundry service includes washing, drying, and folding. Leave your clothes in the reception till 10:00 am and get them back at 6:00 pm. The price for the bag is $5.00.

You just need to dry your clothes! We can also do it, just for $3 per bag.

9 - Dogs or Cats: Pets at the Hostel

At Dreamkapture, our guests are welcome to bring small dogs or cats for $10 per night per pet, and under certain *conditions. For more information and to request this service, click here.

*If you agree with these conditions, let us know and we will send you a room confirmation.