• COMMUNICATION – The best way to communicate with the office, even if you are already in the hostel is by WhatsApp. Number +593(0)99-948-3953.
• 24-HOUR RECEPTION – We offer 24-hour reception service, but we do not have a fixed schedule for our receptionists. Therefore, we arrange our staff schedule based on our reservations. Please, let us know your check-in time in advance.
• BREAKFAST – A complimentary light continental breakfast buffet is served in the dining room every day from 7:30 am to 9:00 am. We offer coffee, tea, aromatic water, powder creamer, toast, butter, jam, and seasonal fruits.
• WIFI – We offer this service in the public areas of the hostel. After check-in is finished, the receptionist will provide the password.
• PICK-UP SERVICE – We can organize this service to pick you up from the airport or the bus terminal. For more information.
• TAXI – We would be happy to arrange a taxi for you. If you are leaving early to go to the airport, it is best to arrange a taxi the night before. To organize this service contact us on our WhatsApp number at +593(0)99-948-3953.
• TV ROOM: Dreamkapture offers a shared room to enjoy Netflix. There are no TV sets in our rooms.
• HOUSEKEEPING – If you are staying more than one night and would like to have your room cleaned, please let us know before 12:00 noon to clean your room, change the bedsheets, new towels, etc.
• EXTENDED STAY: Stay with us and relax! If you have a late flight, you can extend your hostel check-out till 11:00 p.m. for $3.00 per person.
• LUGGAGE STORAGE – If you are a client of the hostel and want to leave your bags for some days after checking out, you can store them in our Luggage Storage. Luggage storage is $1,00 per day per bag. This amount is to be paid in advance. Please make sure you lock your luggage.
• LUGGAGE STORAGE FOR NON-GUESTS – Luggage storage will be $5,00 per day per piece. This amount is to be paid in advance Please make sure you lock your luggage.
• SHARED KITCHEN – We have a shared kitchen and a dining area for drinking and eating, so it is not allowed to store or consume food or drinks in the rooms for reasons of hygiene and coexistence. Users must clean the utensils and leave the facilities in good condition. The shared kitchen is available from 10:00 a.m. to 10:00 p.m.
• POOL: Available till 10:00 pm.
• LAUNDRY SERVICE – Laundry: $5 / Only-drying: $3. As a matter of respect for the other guests, please, do not dry your clothes in public areas. Clothes in public areas will be removed.
• GENERAL SAFETY BOX – We have a general safety box for your valuables in the reception. Dreamkapture is not responsible for lost objects.
• PETS: Dreamkapture happily welcomes you with your pet. For more information.

If something is not working properly in your room, please inform us in the office. We will do our best to address any issue you may have with your room as soon as possible.

• We kindly ask you to register online before your arrival and provide all the information requested therein. Everyone staying at Dreamkapture needs to present valid photo identification for checking in, preferably a passport, government-issued I.D. card, or driving license.
  Bookings cannot be accepted by any person under the age of 18 unless they are accompanied by an adult (18 or over) that proves the legal relationship, such as parents or legal representative. In the case of sports teams, religious groups, students, etc. the representative will check-in with a letter issued by the institution organizing the activity besides the legal document of each member of the group. Dreamkapture Hostel works together with the authorities to eradicate the sexual exploitation of minors.
• If you arrive early with prior notice, the bags can be stored until your room is ready at the usual check-in time. For arrivals before 08:00 a.m., please book the night before. Our rooms are rented by the night (from 1:00 p.m. to 12:00 p.m. noon) rather than the day; meaning 6:00 a.m. is still considered to be the previous night and you’ll be charged full price.
• Room Check-out: 12:00 noon. Hostel Check-out: 5:00 p.m. After 5:00 p.m. An extended stay in the hostel until 11:00 p.m. is available for $3 per person. If you have not checked out of the room by noon and you do not have a reservation for the next night, Dreamkapture staff may have to pack your belongings to be placed in the storage room, so the room can be cleaned for new arrivals.
• If you would like to stay another night or purchase the extended-stay option, talk to the receptionist before noon in the office to see if your room is available or to pay the $3.00.
• As a matter of respect for all the guests at the hostel: Please keep the noise down after 11:00 p.m. and early in the morning in the hostel. Also, the guest’s kitchen is only available from 10:00 a.m. until 10:00 p.m. so as not to disturb other guests.
• We kindly ask you not to throw any bulky objects in the toilet; not even toilet paper. Use the trash bins for these items.
• Dreamkapture Hostel sells beers until 11:00 pm. There is a $ 2 corkage fee per bottle for any alcoholic beverage you bring to the hostel. 
• If you are in the dorm, you are entitled to one bed. Minors are not allowed to stay in dorms unless it is reserved for a group and the room is occupied just for the members of this group. If you are staying several nights and would like to change beds, please let us know in the office by noon. This way we can have your previous bed cleaned and ready for another person. As a matter of respect to all our guests, we suggest our non-binary guests who wish to reserve a bed in a dorm room choose between one of our mixed dormitories: superior, standard, and economy mixed dorm.
• Dreamkapture Hostel is environmentally conscious. For conservation reasons, please turn off lights, A/C, and fans before leaving your room, and please make sure the water tap is closed. Clean plastic bottles go in the special blue bins in the public areas.
• Please do not mistreat towels, sheets, furniture, etc. If you need any cleaning material; ask for it in the office. Guests who cause damage to the hostel will be charged in their final account the amount equivalent to the repair of the damage caused to the facilities and other property of the hostel (bedding, decoration, etc.).
• The hostel will not be responsible in case of loss, damage, or theft of the guests’ belongings, being the only ones responsible for them.
• The use of any drugs, including marijuana, is not allowed and will not be tolerated in Dreamkapture Hostel. If it is discovered or even suspected that you have violated this rule you will be removed from the hostel immediately and if necessary, the police will be called. No refund will be issued.
• Kids under the age of 5 can share a double bed with an adult. All single beds are for one person only. 
• We have security cameras in the public areas of the hostel. It is strictly forbidden to tamper in any way. If this happens, your stay at the hostel is terminated without the right to a refund, as it will be considered an attack on the safety of the rest of the guests, the staff, and the hostel. It will be reported to the authorities if necessary.
• In case of maintenance or safety issues, the hotel management and staff are allowed to enter your room if you’re not present. We will contact you previously. 

• DO NOT LET PEOPLE IN THE HOSTEL! For everyone’s safety, ONLY the manager is authorized to do this.
• For everyone’s security, people visiting you at Dreamkapture need to come through the office door and be registered as a visitor with an official identity card. Visitors of guests at the hostel are allowed in the pool patio area and office. They are not allowed in the rooms or any other public area not specified above. The main door must remain closed at all times.
• We have a safe in the office where we will gladly secure your valuables. Please keep your room locked at all times. Dreamkapture is not responsible for any lost or missing items in the hostel. Dormitories do not have lockers.

• In case of a fire, natural disaster, or another emergency you will hear an alarm sounding. Please remain calm and make your way to the patio area between the soaking pool and the office by the main door, this is our MEETING POINT.

• We do not sell alcoholic drinks to people under 18 years old.
• We do not receive minors without a relative of legal age or without authorization. Bookings cannot be accepted by any person under the age of 18 unless they are accompanied by an adult (18 or over) that proves the legal relationship, such as parents or legal representative. In the case of sport team, religious groups, etc. the representative will check-in with a letter issued by the institution organizing the activity besides the legal document of each member of the group. Dreamkapture Hostel works together with the authorities to eradicate the sexual exploitation of minors.
• All our rooms are Non-smoking rooms. Smoking is permitted only in open outside open areas. Please, always use ashtrays.

At Dreamkapture, we strive to provide a safe and welcoming environment for all our guests. However, our guests must be aware of certain aspects related to the disclaimer.

Loss or Damage to Personal Belongings:
The hostel is not responsible for the loss, theft, or damage to our guests’ personal belongings. We recommend that our guest take special care of their belongings and consider using our general safety box in the reception.

Personal Injuries: Dreamkapture Hostel assumes no responsibility for injuries during a stay, whether within our facilities or in their surroundings. By staying with us, each guest agrees to act with caution and responsibility.

Events Outside Our Control:
We cannot be held responsible for any damage or inconvenience caused by events beyond our control, such as natural disasters, power outages, or any other unforeseen circumstances.

By checking into our hostel, you agree to these terms.

We have made a reservation in your name blocking this space in the reservation system in that way nobody else can make a reservation on your room or bed. If your plans have changed and you need to make a cancelation, please be aware of our cancelation policy that will be applied.

72 hours or more before your arrival date – Fee charged 0%

24 to 72 hours before your arrival date – Fee charged 50%

Less than 24 hours before your arrival date – Fee charged 100%

Note: The base amount for the percentage charged will be the full amount of the reservation. This policy also includes changes in the number of people and rooms per reservation.

The following damages for improper use of the furniture will be charged:

• Turning off the smoke detector – $50
• Missing or damaged sheets* – $15 per garment.
• Missing or damaged towel* – $10
• Loss of room key – $5
• Furniture burns – $50
• Loss of air conditioning control or TV control – $35
• Breakage or destruction of furniture (chairs, lamps, sofas, TV, air conditioning…) according to price.

*Please do not mistreat towels and sheets, if you need any cleaning material; ask for it in the office.